mn111's Privacy Policy

Purpose of this policy

mn111 is a secure and reliable online betting and casino platform. We believe that protecting our users' privacy is a fundamental responsibility. The purpose of this privacy policy is to inform you about what information we collect, why we collect it, how we use it, and how securely we store it.

Who is covered by this policy

This policy applies to all individuals who visit the mn111 website, create an account, or use any of our services. Our services are for people aged 21 and above only. We do not knowingly collect information from minors, and if such information is found, it will be deleted immediately.

2.1 Information you provide directly

When you create an account on mn111 or contact us, you may voluntarily provide the following information:

• Full name and date of birth
• Valid email address
• Mobile number
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Documents required for identity verification
• Information provided when contacting our support team

2.2 Automatically collected information

When you use our platform, some information may be collected automatically, such as:

• IP address and device identifier
• Browser type and language settings
• Time and date of visit
• Log of pages visited
• Session information via cookies and similar technologies
• Gaming behaviour data (bet amounts, game history, etc.)

2.3 Information received from third parties

In some cases we may receive information from third parties, such as identity verification service providers or payment processors. This information is used only for the necessary purposes and is maintained under strict security standards.

3.1 Service operation and improvement

mn111 uses collected information primarily for the following purposes:

• Account creation, verification, and management
• Processing financial transactions (deposits and withdrawals)
• Providing customer service and support
• Improving platform functionality and user experience
• Identifying and resolving technical issues

3.2 Security and fraud prevention

We use information to keep your account and our platform secure — to detect potential fraud, unauthorised access, and suspicious transactions. This is part of ensuring a safe gaming environment.

3.3 Responsible gaming

By analysing a user's gaming history and behaviour, we can identify potentially problematic gaming patterns and provide the necessary support. This is an integral part of our responsible gaming commitment.

3.4 Communication

We may contact you by email or in-app message to share important information about your account, transactions, or changes to our services. You can opt out of promotional messages if you wish, but essential service-related communications will remain active.

4.1 Sharing information with third parties

mn111 never sells your personal information or commercially transfers it to third parties without your permission. However, specific information may be shared in the following circumstances:

• Service providers: Payment processors, identity verification services, and technology infrastructure providers — all of whom operate under strict confidentiality agreements.
• Legal obligations: Upon a court order or a lawful request from a competent authority.
• Corporate restructuring: In the event of a business merger or acquisition, during which the same privacy policy will continue to be followed.

4.2 International data transfers

In some cases your information may be stored on servers located in different countries. In such cases we ensure that the relevant parties follow appropriate data protection standards and that the security of your information is maintained.

5.1 Technical safeguards

mn111 uses industry-standard technical measures to protect your information. These include:

• SSL (Secure Socket Layer) encryption — keeps information secure during data transmission
• Firewall and intrusion prevention systems
• Encrypted storage of sensitive information on servers
• Regular security audits and vulnerability testing
• Two-Factor Authentication (2FA) support

5.2 Organisational safeguards

Alongside technical measures, we also take administrative steps. Our staff can only access the information necessary for their role. All staff receive regular training on privacy and data security.

5.3 Response to a data breach

Should a data breach occur, we will notify affected users and, where applicable, the relevant authorities as quickly as possible. Corrective action will also be taken without delay.

What are cookies and why are they used

Cookies are small data files stored on your device that help our platform remember your preferences and session information. mn111 may use the following types of cookies:

• Essential cookies: Required for core site functionality — login sessions, language settings.
• Functional cookies: To remember your preferences and personalised experience.
• Analytics cookies: To collect anonymous data for understanding and improving site usage.

You can manage cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

7.1 Right to access and correct information

You can request to view the information we hold about you at any time. If any information is incorrect or incomplete, you can request a correction through our support team.

7.2 Right to delete information

In certain circumstances you can request that your personal information be deleted. However, information that must be retained for legal, regulatory, or fraud prevention purposes will be kept for the required period.

7.3 Right to object to processing

You can opt out of promotional communications and object to the use of your information for specific purposes. To do so, contact us at [email protected] or via live chat.

7.4 Right to data portability

You can request your information from us in an easily readable format, which you can use elsewhere if needed.

Retention policy

We retain your information for as long as it is needed to provide services, meet legal obligations, or resolve disputes. Generally:

• Account information: for the applicable legal period even after account closure
• Transaction records: for the period required by financial regulatory requirements
• Live chat and support conversations: for a limited period to ensure quality assurance
• Cookies and session data: according to the defined lifespan of each cookie

Once the purpose has been fulfilled, information is securely deleted or anonymised.

Protection of children and young people

mn111's services are for people aged 21 and above only. We do not knowingly collect personal information from minors. If we have inadvertently collected information from a minor, that information will be deleted immediately upon discovery and the associated account will be closed. If you believe your child or a minor you know is using our platform, please contact our support immediately.

Update process

mn111 may change or update this privacy policy from time to time. For any significant changes, we will:

• Post the new update date on this page
• Send a notification to users' registered email addresses
• Display a clear notice on the platform if needed

Continued use of our platform after changes are made will be considered acceptance of the updated policy.

Privacy-related requests

If you have any questions, concerns, or requests about this privacy policy, please contact us. The mn111 support team is ready to help you 24 hours a day, 7 days a week:

• Live chat: Instant support available through our website — in Bengali and English
• Email: [email protected]

Your privacy is of the highest importance to us. We will consider all your requests with the utmost care.